Medical Billing Consultant - FAQ

Here is a list of the questions most frequently asked by customers and our responses to the same.

1. What is your experience in medical coding, billing and claims processing?
Medical Billing Outsource has been providing outsourcing solutions in this domain for 10+ years. We work for hospitals, healthcare services providers and medical billing firms across three continents.

2. How to get a project started with you?

• Call us directly or complete and send us the ‘Contact us’ form on the website or email us your project requirements
• Depending on the size of the project, we offer a no-obligation pilot project so that both parties are clear on requirements
• After you decide to outsource, the volume, pricing and other details are fixed.

3.What is your method of reporting and communication?

• The contact details (phone, fax, email, chat) of the manager in charge will be given to you to facilitate easy and direct communication regarding project requirements
• The project manager would report to you, as decided
• Conference calls can be arranged as desired by you

4. Do you accept outsourcing work on specific part/functions of our medical billing process?
You can outsource specific tasks of your medical billing process or the entire project, as per your convenience.

5. Which billing software applications do you use? We have most of the popular billing software applications such as Medic, Medics II, Medisoft, Lytec, IDX, Practice Admin and GE Centricity. If you are not comfortable with any of the above, we are capable of customizing our technology to adapt to yours.

6. Do you file claims? Yes

7. What information do you require to generate a claim on our behalf?

Generally, we require the following:

• New Patient Information Form
• A copy of the patient’s insurance card / WC ID card
• A copy of the patient’s written prescription
• The patient’s first super bill/treatment form

8. How do you file claims?
Depending upon the insurance carrier, we submit claims both in electronic and paper formats.

9. How do you ensure HIPAA compliance?
Our personnel are well trained and have extensive experience in:

• HIPAA guidelines and compliance issues
• Requirements related to medical care and insurance procedures
• CPT, HCPCS, ICD-9 coding Levels

10. What is your infrastructure strength?
Please click here for information about our infrastructure

11. How do you ensure quality medical billing services? Please click here for details about quality assurance

12. How do you handle non-payments that arise from an insurance carrier?
Our personnel analyze whether the denial is valid or not. If valid, we write off the payment and if invalid, we request the carrier to reprocess the claim.

We follow-up on each claim until it has been paid or until a reasonable response has been given by the carrier.

Outsource to us and save 40%-60% on your medical coding and billing services. Contact us now to outsource your medical billing and coding requirements and our skilled and experienced medical billing and coding consultants helps you to get competitive advantages. To email medical billing and coding project requirement, Click here.